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Policies

Billing, Collection, & Financial Assistance

We're here to help you navigate your payment options for care. 

We're committed to:

  • Providing billing information before, during, and after medical visits
  • Offering options like payment plans and financial aid
  • Answering questions and resolving disputes with counselors, help desk staff, and an Ombuds

If you have unpaid bills, we won't:

  • Force property sales
  • Sell debt to 3rd parties
  • Refuse medically necessary care

Billing & Collections Policies at UVA Health

The Billing & Collections policies differ based on location.

UVA Health University Medical Center (Charlottesville)

Culpeper, Haymarket, & Prince William

You can also see our Culpeper Haymarket, and Prince WIlliam billing and collections policy in these languages:

Questions?

See our billing FAQs.

Financial Assistance Policies

These policies and documents provide the official and legal guidelines that govern how we give financial assistance across all UVA Health locations. The policies may different based on different locations. See the policy for more details.

UVA Health University Medical Center (Charlottesville)

The financial Assistance Policy is included in the above Billing, Collection, and Financial Assistance Policy (PDF).

Culpeper, Haymarket, & Prince William

See the Culpeper, Haymarket, and Prince William financial aid policy in these languages: 

The UVA Health Financial Assistance Plain Language Summary applies to ALL UVA Health locations and is also included in all patient billing statements.

See the Culpeper, Haymarket, and Prince William financial assistance plain-language summary in: