Patient Experience Surveys

Your Voice Matters at UVA Health

Why We Ask for Your Feedback

At UVA Health, your experience is just as important as your medical care. Your voice plays a vital role in helping us deliver safe, compassionate, and high-quality care. That’s why we partner with Press Ganey, a national leader in patient experience, to collect feedback through short surveys you receive after your visit. These surveys help us understand what we’re doing well, and where we can improve, so we can provide the best possible care to every patient, every time.

What Is a Patient Experience Survey?

A patient experience survey is a series of short, confidential questions that gives you the opportunity to share feedback about your recent experience at UVA Health. These surveys are part of a national effort to improve patient care, and they're used by hospitals and health systems across the country.

After your visit, you may receive a survey by email, text message, or traditional mail, depending on the contact information and preferences you have on file with us.

The survey typically includes multiple-choice questions as well as a section for optional comments. The questions focus on key aspects of your visit, like communication with your care team, the clarity of explanations you received, how involved you felt in decisions, and your overall satisfaction.

How We Use Your Feedback

We take your comments seriously. Your feedback directly helps us:

Recognize team members who go above and beyond
Identify opportunities to improve communication and care
Make meaningful changes to how we deliver services

In many areas, patient feedback has already led to improvements in wait times, communication, and discharge instructions.

Thank You for Helping Us Improve