Late Arrival, No-Show, & Late Cancellation Policy

Our late arrival, no-show, and late cancellation policy is part of our efforts to help make sure patients can get care when they need it.

When an appointment is missed or cancelled without enough notice, we may not have time to offer that appointment to another patient. As a result, the appointment time may go unused.

If you need to cancel or reschedule, please let us know as soon as possible. This allows us to offer the appointment to another patient who may need care urgently, has been waiting a long time for an appointment, or would like to be seen sooner.

By giving us advance notice, you help us make the best use of available appointments and improve access to care for all patients.

This policy applies to all of our clinics across Virginia.

Late for an Appointment?

If you're late for an appointment, we'll do our best to fit you in. But if we can't, we'll reschedule your appointment for another day.

Can't Make Your Appointment?

We totally understand things come up. Just let us know at least 24 hours ahead of time.

• If you don't come to your appointment and don't let us know, we consider it a no-show.
• A late cancellation is when you cancel with less than 24 hours' notice. We count 2 late cancellations the same as 1 no-show.
• New patient? After 2 no-shows for a first appointment, we won't reschedule you.
• Already a patient? If you have 3 no-shows within 1 year, we may dismiss you from the clinic.

We know things happen. That's why we never count late cancellations or no-shows for reasons beyond your control.